Terms of service

1. About OptiTest Solutions

OptiTest Solutions provides remote fibre test analysis, remote testing support and validation, and on-site fibre testing from Norway. Contact: contact@optitest.no.

2. Scope of services

• Remote analysis reviews the test files and information supplied by the customer. The agreed dataset and report define the scope.
• Remote testing support and validation uses authorised remote access to customer equipment at both ends. BiDi analysis and reporting are included within the agreed scope.
• The standard on-site service provides two technicians and the agreed calibrated equipment for BiDi OTDR measurement, pre- and post-test connector inspection, insertion-loss measurement, validation and reporting.
• CD/PMD testing is an optional, separately priced add-on using one shared analyser. It is excluded from the standard on-site price. Multi-day projects, simpler OTDR work and requirements outside the published packages are quoted separately.

Measurements, wavelengths, fibre count, access, acceptance criteria and deliverables must be agreed before work starts. No package represents unlimited testing or an unlimited dataset.

3. When a service agreement is formed

A website enquiry alone does not create a binding booking or service agreement. Scope, price, schedule and relevant file handling or access arrangements must be confirmed, and the customer must approve commencement in writing. No billable analysis starts until required files are received and the dataset and price are agreed.

4. Customer responsibilities

The customer must provide complete, accurate information and files that they are entitled to share. For remote or on-site testing, the customer must arrange authorised equipment or site access, identify both ends and the relevant fibres, disclose safety and network restrictions, and confirm permission to perform the agreed measurements. Avoid unnecessary personal or confidential information.

5. Files and remote access

Where technical files are required, a suitable transfer arrangement is agreed after initial contact. Native test files or one complete project ZIP with supporting documentation are preferred. Files should not be assumed received until OptiTest confirms receipt. Remote access must be authorised for the agreed work and subject to the customer’s stated security requirements.

6. Incomplete data and changes

Incomplete, corrupted or materially revised files, unavailable access, changed site requirements or additional measurements may affect the price and delivery estimate. OptiTest may re-scope and re-quote the work. Additional chargeable work is agreed with the customer before it is undertaken.

7. Booking duration and travel

Half-day and full-day packages provide five and eight booking hours respectively, for the agreed work. On-site packages include vehicle use, agreed-scope extra materials and local travel within 100 km by road of Oslo, subject to confirming both test locations in the quotation.

Hotels, overnight allowances, flights, a hire vehicle where required and travel outside the included area are quoted separately. Multi-day testing is quoted according to route, scope, access, staffing and reporting needs. CD/PMD for a multi-day project is scoped separately; a per-booking add-on does not promise unlimited use over an extended project.

8. Delivery and reports

Delivery times are estimates based on complete, usable information, confirmed access and written approval to start. Missing data, access restrictions or revised scope may change delivery. Deliverables may include an agreed PDF report, findings summary, test files, spreadsheet summary or supporting notes. Only deliverables in the confirmed scope are included.

9. Fees, invoices and VAT

Invoices follow the agreed quotation and payment period. Published prices exclude VAT unless stated otherwise. VAT is added only where OptiTest is required or permitted to charge it under applicable Norwegian rules. Prices for additional work and expenses must be agreed as part of the quotation or an approved change.

10. Professional opinion and limitations

Reports are professional technical assessments based on the available data and, for on-site work, measurements made within the agreed scope and conditions. Remote file analysis does not verify physical site conditions. A report is not a guarantee of future performance, the condition of untested infrastructure or contractual compliance beyond the agreed acceptance criteria.

11. Confidentiality and privacy

Project files, test results, quotations and correspondence are treated as confidential and shared only where needed for service delivery, legal obligations or the customer’s instructions. Personal data is handled in accordance with our privacy policy. Project-specific confidentiality and file retention requirements should be agreed before work starts.

12. Liability and governing law

To the extent permitted by Norwegian law, OptiTest Solutions is not liable for indirect loss, consequential loss, lost revenue, project delay or decisions based on incomplete or inaccurate source data. Liability is limited to the amount paid for the relevant service unless mandatory Norwegian law requires otherwise.

These terms are governed by Norwegian law. Disputes are subject to Norwegian courts unless mandatory law requires otherwise.

13. Changes

Terms may be updated when services, systems, prices or legal requirements change. The terms and written scope accepted for a booking govern that booking, together with any agreed written changes.